I'm sitting here this bright sunny morning watching the 7 a.m. news, and posting this blog on my new laptop/notebook. It arrived yesterday. I couldn't wait to get home and use it. First think I looked at was what kind of games where available. Well, my all time favorite tile game, Mahjong! I spent a majority of the night TRYING to win. It's not as easy as it looks.
I was doing some monthly books for two of our clients yesterday in between the 50 or so calls about that stupid stimulus check that "everyone" is getting. I'M SO SICK OF THIS STUPID STIMULUS!!! The questions range from...How much do I get? to Why didn't I get as much as my neighbor? to When will I get that money the government is giving away? A lot of the calls are coming in from nonclients. I can't give them an answer because I don't know the taxes paid the money made, or the marital status. Do they have children? If so how many? One client said, "Why do you need to know all this?" He wanted to know how much he was getting. Helloooo? You called me. I'm just trying to help you!
I was given the wonderful job of answering all these questions. Then I get attitude from people who are not even clients of ours. My new response to these people are "If you have access to the internet, go to irs.gov and click on WHERE'S MY STIMULUS? This will give you all the answers you need."
It's going to be a gorgeous day today. The sun is shinning. Right now it's about 40 degrees, but we are to get up to 67 or so. Inland will reach 70. I wish I didn't have to go to work. I'd like to sit outside with the boyz. Shucks...should have taken vacation.
My helper from last year's tax season is coming back this summer to do some filing projects for us. I'm really looking forward to Kristen coming back. I missed her this year. My helper this year wasn't very accurate with anything she did. Filng wasn't her best or favorite job. I had to look for a MILLER folder the other day and all the MILLERS were there, just not alphabetically. Yikes. When you need the folder, you need to be able to find it.
Well, I've get to start getting ready for work. I've got to be there to answer some more of those stimulus questions. Oh, sigh...
Tootles.
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2 comments:
Now is your chance to use those most excellent phone skills you were taught as a child. Put a smile in your voice and continue referring folks to the website, as you have been. Your script: Since I don't have all your personal information at hand, it will not be possible for me to give you an accurate answer. However, if visit the website, all your questions will be answered." You might add, "if you still have concerns after visiting the website, we'll be glad to add you to our client list and make an appointment for you to come in."
Merely a suggestion, as the syrup runs from your mouth......
I left too soon, have one more thought: That sort of answer to the client is called a "soft NO", not just saying I can't help you, but instead helping them help themselves!
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